How do I process a Refund back to the customer

Modified on Fri, 17 May 2019 at 08:26 PM

Processing refunds within SalonTouch is very straightforward:


  1. Go to the Register and find/select the client you wish to refund to.

  2. Click on Refund button.

  3. Enter the date of Sale or a Date before that and click OK.

  4. Select the item that you want refunded and confirm by clicking Yes.

  5. Click on the Back button and then Tender and process this using normal procedures.


Note that if you refunding to a credit card it must be the same card that was used for the original purchase.  If you do not have the original credit card number or want it refunded to a separate card, you will need to contact WorldPay to perform the refund on the Virtual Terminal.

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